Course Descriptions

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Sponsorship Statement:
Sponsored by the Duke University Health System Patient Safety Center and Duke University Health System Clinical Education & Professional Development.

Enhancing Caregiver Resilience: Burnout & Quality Improvement Full Course
(2 days with a 2 hour follow-up webinar - Offered in January, May & November)

Location: University Tower, 3100 Tower Blvd, 17th Floor, Durham, NC
November 6 & 7, 2018
January 28 & 29, 2019
May 20 & 21, 2019
November 4 & 5, 2019
Click here for a brief video about this course by Dr. Bryan Sexton

Before we care about quality, we have to care about our work, and before we can care about our work, we have to take better care of ourselves.  Where are the role models for resilience and self care?  The growing consensus in the peer reviewed literature is that burnout levels in healthcare workers are reaching the breaking point.  Against the backdrop of healthcare reform and economic uncertainty, our resilience is even further compromised.

Quality improvement efforts frequently ignore the need to make sure that caregivers are ready for the next big initiative, and rarely do they first build up the resilience of staff before expecting even higher levels of quality and safety to be delivered. For some, jumping into innovation is a reasonable first step.  But for many individuals and work units, there needs to be a focus on the caregivers, and their needs, to build capacity and bounce back from burnout, before providing the training and the tools to improve quality in a sustainable way.

This is a special course at the Duke Patient Safety Center.  We designed it to meet the needs of our patient safety and quality improvement communities.  We did not realize it would be such a potent and positive experience for the participants, and for the course faculty.  The course is designed for caregivers in formal or informal leadership roles, but participants include executives, staff physicians, and nurses.  For this to translate to the individual (resilience role-modeling), come by yourself – but for it to translate to the unit, please bring at least 2 people from your clinical area.

In this course, we provide participants with real-time feedback on burnout, depression, health behaviors, human limitations and human nature. Participants are given protected time to practice, and to work on themselves and their units. This on-site course will occur on two consecutive days, with a 2 hour follow-up webinar scheduled two weeks after the course. This is an intense and rewarding experience for participants, full of self reflection, validation, coaching, and recharging those nearly-dead batteries.

Enhancing Caregiver Resilience Essentials (1 Day)
Location: University Tower, 3100 Tower Blvd, 17th Floor, Durham, NC
September 27, 2018
January 28, 2019
April 9, 2019
September 17, 2019
Click here for a brief video about this course by Dr. Bryan Sexton

This is a special course at the Duke Patient Safety Center. Based on our 3 Day course, this primer on Resilience covers 5 modules: prevalence and severity of burnout, fatigue management, mindfulness techniques, dealing with difficult colleagues, and coping with change. Enlightening, Refreshing, Interactive, and Entertaining are the most common descriptors of this course. Tune in, charge up, and go forward.

Executive Leadership in Patient Safety & Quality (1 Day)
Location: University Tower, 3100 Tower Blvd, 17th Floor - University Club, Durham, NC 27707
*CME Credit is available for this course

Our leadership course on patient safety and quality for physicians and the C-suite team is led by internationally recognized leaders in patient safety. The one day event receives outstanding evaluations for applicability, feasibility, use of evidence, pace and quality of discussions. We cover leading through change, communication, accountability, dealing with difficult colleagues, and the science of resilience.

Patient Safety Leadership Training & Certification Course (3 days - Offered in April & September)
Location: University Tower, 3100 Tower Blvd, 17th Floor, Durham, NC
September 26 - 28, 2018
April 8-10, 2019
September 16-19, 2019
Click here for a brief video about this course by Dr. Bryan Sexton

This course is where safety, science, and psychology meet in a comfortable common ground. We cover data, structures, tools, and frameworks for patient safety, quality improvement, evidence based executive rounding, psychological safety, safety culture, teamwork, dealing with difficult colleagues, second victim of harm, and pacing change in sustainable ways. The Duke Patient Safety Center has provided this course since 2009, and internationaly, with a unique focus on the psychology and science behind problems, tools, and implementation. The result is a large and growing community of certified Duke Patient Safety Officers (full participation and a passing knowledge assessment score is required)

We provide tools and strategies for facilitating creativity, mindfulness, and resilience within a given clinical area, and use this protected time you have away from work to use the tools, strategize, and prepare for a return home with a plan. To date, a very valuable part of the experience for us has been the networking that takes plave between the Duke participants and the external participants. Participants come from a variety of backgrounds, including front-line health care workers with a safety-related role, physicians, safety officers, managers, directors and senior leaders from hospitals, long term care, home health, primary care and ambulatory setings. If you are looking for some tools and training to do what so far has been on-the-job training, this may be the course for you.

Team Training and TeamSTEPPS Courses

The DUHS Patient Safety Center offers several options for learning more about team training and TeamSTEPPS (Strategies and Tools to Enhance Performance and Patient Safety) developed by the Department of Defense Patient Safety Program. TeamSTEPPS is an evidence-based comprehensive teamwork training system designed to improve quality and safety in healthcare, and is rooted in over three decades of research in high-stress, high-risk industries, such as military aviation.

This curriculum has three aims:

Teach how to better integrate, spread, and sustain TeamSTEPPS principles and activities with existing quality and safety improvement activities within or across healthcare delivery organizations, settings and clinical specialties or domains.

Demonstrate how to circumvent quality improvements initiative fatigue among health care providers and other health care team members.

Maximize the inclusion of existing TeamSTEPPS modules and concepts to support stronger communication among health care team members with diverse professional experiences.

TeamSTEPPS™ Essentials- (4 Hours)
To attend a class held at DRAH, please register in API. Enter Code: DMIE0039
- July 19, 2018 at DRAH
- July 27, 2018 at DRH
- August 22, 2018 at DRH
- September 14, 2018 at DRH
- September 17, 2018 at Hanes House
- October 16, 2018 at DRAH
- October 17, 2018 at DRH
- November 15, 2018 at DRH
- December 11, 2018 at DRH

TeamSTEPPS Essentials is a 4-hour class designed for clinical or administrative individuals or teams providing a high level overview of teamwork concepts and skills.

TeamSTEPPSTM Master Trainer Course (Internal)
Location: University Tower, 3100 Tower Blvd, 17th Floor - University Club, Durham, NC 27707

Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS) is an evidence-based set of teamwork tools, aimed at optimizing patient outcomes by improving communication and teamwork skills among health care professionals. The Master Training Course is a 2-day in person course with a train-the-trainer approach. This approach educates participants on the TeamSTEPPS Fundamentals content, provides them with resources for training others, and ensures that they gain the knowledge and training required to implement and coach the behaviors needed to achieve positive results. This course is taught by—and produces—Master Trainers.

TeamSTEPPSTM Master Trainer Course for Office Based Care
Location: University Tower, 3100 Tower Blvd, 17th Floor - University Club, Durham, NC 27707

This 1-day in-person course is a train-the-trainer approach and will focus on the office setting. The examples, discussions, and exercises are tailored to the medical office environment. It is a full version of TeamSTEPPS, including all of the fundamentals modules as well as modules to assist in implementation.

TeamSTEPPSTM Master Trainer Course – National
Location: University Tower, 3100 Tower Blvd, 17th Floor - University Club, Durham, NC

As part of the AHA’s Team Training Program, Duke Patient Safety Center participates as one of five regional training centers. Please note, registration for the Duke courses is managed by AHA/HRET and will require completion of the registration fields found on the AHA website. For additional information and to register for one of the regional training center course, please visit the AHA Team Training website at:

Calendar of Courses: For additional information or to request dates and times of training, please call 919-257-3376 or email For TeamSTEPPS program information, please call or email Erin Eckert at 919-668-4893 or